Retail Supervisor: Manica


Role purpose:
The retail supervisor is responsible for the operational execution of the Vodacom franchise model in all the retail stores of the province, dealing with day to day matters and giving full support to the retail dealers and there staff, insuring that the administrative processes such as stock request, retail payments, incentive amounts and others are always running as expected. He is also responsible to insure that all service KPIs are met with focus on customer satisfaction.

Key accountabilities and decision ownership :
•    Ensure excellent customer care services in on retail stores
•    Ensure that dealers staff are trained up to date on Vodacom Products and Services
•    Ensure availability of stock in all retails stores
•    Manage the relationship between Vodacom and retail dealers (follow up processes: Orders request and delivery, incentives, rentals, etc)
•    Insure that Vodacom H&S policies and requirements are in place in all retail dealer stores
•    Insure that Vodacom look and feel is in place in all retails stores(pricing, posters up to date, signage, etc)
Core competencies, knowledge and experience:
•    Minimum 2 to 5 years professional experience on sales and distribution
•    Customer FOCUS – Customer centric
•    Strong communication skills
•    Relationship building skills

Must have technical / professional qualifications:
•    Basic professional certificate or secondary education
•    Degree on Management, sales, commerce, Marketing is an advantage
•    Further diplomas and certificates in Distribution, sales skills , team/HR management will be an advantage



Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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